These terms apply to bookings made on our website through Smoobu. For bookings made through another platform, refer to the terms shown by that platform and in your booking confirmation.
The payment and cancellation clauses below apply to new direct bookings made from 27 October 2026 at 5:30 p.m. (Koh Lanta local time, UTC+7).
Full payment of the total amount shown before booking is required to confirm a new direct booking. Receipt of your booking details is not proof of payment. For bank transfers, use the account details and reference provided by the resort. If your payment has already succeeded, please do not pay again. Contact the property if your confirmation is missing.
Prices and the booking total are displayed in Thai baht (THB). Additional services requested during your stay may be charged separately; the price must be communicated before you accept the service.
Previously confirmed bookings remain subject to their originally agreed terms, including payment on arrival where expressly agreed.
If we receive your cancellation at least 14 days before 3:00 p.m. on your scheduled arrival date, in Koh Lanta local time (UTC+7), the amount paid for accommodation will be refunded in full.
The deadline is therefore 3:00 p.m. in Koh Lanta exactly 14 days before your scheduled arrival date. A cancellation received at that exact deadline remains eligible for a full refund.
Cancellations received after that deadline, and no-shows, are non-refundable for the accommodation price, subject to any mandatory rights under applicable law.
No additional processing fee that was not disclosed before booking will be deducted.
Send cancellation requests with your booking reference to moc.liamg@troseratnalxalliple. The resort will confirm the outcome and any applicable refund amount.
Check-in is from 3:00 PM and check-out is by 11:00 AM, unless different times have been expressly agreed with the resort. Early check-in and late check-out require confirmation and depend on availability. Please share your approximate arrival time and complete the registration form sent before your stay.
These clauses do not exclude or restrict any customer rights that cannot lawfully be excluded or restricted.
EL PILLAX LANTA RESORT CO., LTD.
261 Moo 2, Saladan, Koh Lanta, Krabi 81150, Thailand
moc.liamg@troseratnalxalliple
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+66 62 841 6415