These terms apply to bookings made on our website through Smoobu. For bookings made through another platform, refer to the terms shown by that platform and in your booking confirmation.
Full payment of 100% of the accommodation total is required to confirm a direct booking. Receipt of your booking details is not proof of payment. For bank transfers, use the account details and reference provided by the resort. If you have already paid the full accommodation total, no duplicate payment for that stay is required.
Prices and the booking total are displayed in Thai baht (THB). Additional services requested during your stay may be charged separately; the price must be communicated before you accept the service.
For cancellations at least 14 days before arrival, the prepayment is refundable under the conditions shown at the time of booking. For cancellations less than 14 days before arrival or a no-show, the prepayment is non-refundable. Processing fees may apply as disclosed when booking.
Send cancellation requests with your booking reference to moc.liamg@troseratnalxalliple. The resort will confirm the outcome and any applicable refund amount.
Check-in is from 3:00 PM and check-out is by 11:00 AM, unless different times have been expressly agreed with the resort. Early check-in and late check-out require confirmation and depend on availability. Please share your approximate arrival time and complete the registration form sent before your stay.
EL PILLAX LANTA RESORT CO., LTD.
261 Moo 2, Saladan, Koh Lanta, Krabi 81150, Thailand
moc.liamg@troseratnalxalliple
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+66 62 841 6415